For the Zimblu iOS app and the browser tools at zimblu.co
Questions, bugs, or feedback — email us and a real person will get back to you, usually within 1–2 business days:
Zimblu runs entirely on your device, so most issues are quick to sort out. A few common ones:
Open the app, go to Settings, and tap Restore Purchases. Unlocks are tied to your Apple ID, so they carry across your devices at no extra cost.
When you tap Export you choose the destination — your Photos library or the share sheet. Nothing is uploaded anywhere; the file is written straight to your device.
Yes. Your videos, audio, and projects are processed on your device and never sent to a server. See our Privacy Policy for the full detail.
Email us with your device model, iOS version, and what you were doing when it happened. A screen recording or screenshot helps a lot. We never collect this automatically, so the details you send are all we have to go on.
Yes — free, on-device video tools live at zimblu.co (trim, compress, flip, crop and more). Same issues and feedback address applies.